Whether you’re heading out on a rare trip or you are a seasoned traveler, a little preparation can make a big difference, especially when flying with a mobility device. Here are five essential tips to ensure your experience at the airport is as smooth and stress-free as possible.
Inspect Your Mobility Device Immediately After Landing
Once your flight concludes and your mobility device is returned, inspect it thoroughly for any signs of damage. If anything looks amiss, report it right away to a nearby airline employee—ideally before leaving the gate area. Some airlines may also require you to visit a customer service office within the airport to officially document the issue. Prompt reporting helps ensure that any necessary repairs or compensation are processed efficiently.
Arrive Early to Reduce Stress
It is important to plan to arrive at the airport at least two hours before your scheduled departure. This extra time gives you a buffer to handle check-in, security screenings, and any unexpected delays like traffic or long lines. Arriving early allows you to move through each step without feeling rushed and minimizes the risk of missing your flight.
Photograph Your Mobility Device Before Gate Check
If you’re traveling with a mobility device, take clear, comprehensive photos of it before checking it at the gate. Be sure to capture multiple angles—including close-ups of any pre-existing scratches, dents, or wear. The images will serve as important documentation in case of damage during transit, helping to support claims for repair or compensation.
Confirm Your Device Is Tagged and Ask About Seating
Once you’ve arrived at your gate, check in with the gate agent to confirm that your mobility device has been properly tagged for transport. If your assigned seat is far from the front of the plane and that poses a challenge, don’t hesitate to ask the agent about relocating closer. Gate agents are often able to assist in accommodating passengers with mobility needs.
Call Ahead for Accessible Seating—At No Extra Cost
Instead of paying for seat selection online, contact the airline’s customer service ahead of time, letting them know you’re an ADA passenger requiring accessible seating. Most airlines are required to accommodate such requests without additional charges. By calling in advance, you can often secure a more convenient seat and avoid unnecessary fees.
